GENERAL FAQ
What is Outdoo?
Outdoo is the first professional tool at the service of Legends – athletes, professional coaches and personalities with high media visibility – designed to support them in creating sports experiences modeled on their skills and values. A format that allows them to share their know-how with athletes with advanced technical skills, turning each departure into an opportunity for authentic growth and connection.
Live outdoors, outdoo yourself.
We turn our gaze outward because out there we find what drives us to travel: the thrill of a wave, the breath of high altitude, the freedom of a path lost on the horizon. Every experience is transformative, every adventure pushes us to go further, revealing the most authentic version of ourselves.
What differentiates us.
Our trips involve Legends: experts in the field, icons in lifestyle. Not just athletes or professionals in the field, but people who inspire every day.
Value your passions.
We aren’t tourists; we are explorers. We choose experiences that speak our language, created by those who live their passions authentically. Every trip with Outdoo is an opportunity to connect with nature, your passion, and a community that shares your spirit.
Who are the Legends?
Legends are the mind and soul of Outdoo trips.
Experts in the field, icons in lifestyle. Not just athletes or professionals in the field, but people who inspire every day. With Outdoo, they create authentic experiences built on their passion and experience. A format that allows them to share their know-how with athletes with advanced technical skills, turning every departure into an opportunity for authentic growth and connection.
They know the places, the people, and the right moments. Legends are landmarks for those who live by passion and seek authentic experiences.
Legends have charted routes, discovered waves, climbed peaks.
Discover all the Legend Outdoo on this page and decide who to go with!
How do departure statuses work?
OUTDOO trips are fixed-date trips and are confirmed upon reaching a minimum number of participants. The more people who book, the sooner the trip is confirmed!
Fear not, however: if, within 30 days of departure, the trip does not reach the minimum number and is cancelled, we will refund the full amount paid, even if the cancellation conditions have expired.
To find out what stage your trip is in, you can look at the trip page and check what stage it is in if:
Incoming: We are working out the final details, but we are almost there. Leave your email and we’ll write you as soon as the dancing starts. And no, it won’t be a slow dance: we run, we pedal, we ski here.
Bookable: The trip is online and bookable. The departure is not yet confirmed, but the first ones are already warming up their engines. If you want to be there, block your spot now. Legends move early.
Confirmed: We have reached the minimum number, it’s off for real. Now you can plan your arrival and start tuning in with the right energy. The group is there. The adventure is calling.
Last places: We’re almost there: the trip is one step away from being sold out. If you falter, watch out: know that you risk being left watching from the sidelines. Decide now or only regret will remain.
Sold out: This trip is gone. All full, all booked up. If you want to get back in, leave your email and we’ll write you if a spot opens up. It happens. But only to those who keep their eyes open.
When is a trip confirmed?
Each trip is confirmed once a minimum number of participants is reached.
If you have reserved your place for a trip and the departure is confirmed, you will receive an email upon confirmation so that you can proceed with arranging transportation to the meeting point.
What happens if my trip is not confirmed?
If your trip is not confirmed, we will notify you by email before departure.
In this case, we will refund 100% of the amount paid for the reservation. The refund will be made to the same payment method used when ordering and will be visible in your account within 1-2 business days.
How are the groups composed?
To ensure an exclusive, authentic and personalized experience, our groups consist of a limited number of participants. The minimum and maximum number varies depending on the trip, the Legend involved and the destination.
On the description page of each trip, you will always find the maximum number of participants indicated.
Trips are open to all age groups and we do not guarantee a male-female balance.
What does the price of a trip include?
Each trip is different and includes customized services. To find out what is included in the package, check the “What’s Included” section on the description page of the trip you are interested in.
How are the chambers formed?
On our trips, room sharing is the standard. Most of our accommodations are in double rooms but it depends on the type of trip. The type of room is always indicated in the trip description.
If you are traveling alone, rooms are assigned according to the gender of the participants. We try to guarantee separate beds, but in some destinations there may be double beds to share. This information is also always specified in the trip description.
If you are traveling with a friend or partner and would like to share a room with your traveling companion, you can indicate this in the notes of your order.
If you prefer a single room, it can be selected on some trips for an additional fee.
How can I contact you?
For any doubts or inquiries, you can:
- Send an email to hello@outdoo.it
- Write to us a message on WhatsApp
In both cases we will get back to you within 24 business hours.
PAYMENTS
How does the payment work?
You can use the following payment methods to pay for your trip with Outdoo:
- Credit or debit card
- PayPal
- Bank transfer
For some trips, if the cancellation deadlines have not yet expired and/or if the trip is not yet confirmed, you may decide to split the payment into two parts: a deposit to be paid at the time of booking and the balance to be paid by the expiration of the cancellation deadlines or upon confirmation of the trip.
How does down payment and balance payment work?
For some trips, if the cancellation deadlines have not yet expired, you may decide to split the payment into two parts: a deposit to be paid at the time of booking and the balance to be paid by the time the cancellation deadlines expire.
If you decide to pay by deposit, you can pay the balance of your trip at any time by logging into your account and visiting the “Orders” section, where you will find the “Balance” button.
When it is time to pay the balance, you will be notified by email. Once you receive the notification, you must proceed with payment by the due date indicated in the email.
If you do not proceed with the payment of the balance by the deadline specified in the notice, you will lose the down payment amount and your place in the trip.
I have a discount code, how can I use it?
Each discount code has specific conditions of use and may be valid only for certain trips. Check its expiration date and any restrictions before applying it.
You can enter the discount code in the last step of purchase, in the box “Do you have a discount code? Enter it here.” Once applied, you will see the cart amount update automatically.
Discount codes cannot be added after booking or at the time of settlement. Also, if your trip is still cancelable, you cannot cancel your reservation and redo it to use a discount code.
TRIPS
Is the flight included in the price?
Unless explicitly stated in the trip description, the flight is not included in the package.
This choice gives you maximum flexibility: you can depart from the airport of your choice and, if you wish, extend your stay, anticipating your arrival or postponing your departure from your travel dates in complete autonomy.
What is the required skill level?
It depends on the trip. Our experiences are designed for athletes with good physical fitness and an already established technical level: therefore, they are not suitable for newcomers or beginners.
In the description of each trip you will always find the level required indicated, so you can accurately assess which proposal is best suited to your abilities and goals.
What documents do I need to have to travel?
Before booking, always check that your documents are valid for entry into your chosen destination.
In the FAQ section of each trip you will find guidance on the required documents. If you are an Italian citizen, we still recommend that you consult the website Viaggiare Sicuri to check any specific requirements, such as special documents, visas or vaccinations.
Can I get to know my fellow travelers before I leave?
Yes! Before departure we will create a private WhatsApp group dedicated to the trip. Here you will get to know in advance your fellow adventurers, as well as the Legend and Content Creator who will be traveling with you.
Can I know the flights of my fellow travelers?
For privacy reasons, we cannot share the flights of other participants.
Once the trip is confirmed, however, we can tell you the flight information of the Legend and Content Creator who will be traveling with you.
You will be able to find out the flights of your fellow travelers directly in the trip’s WhatsApp group once it is created.
Can I cancel or change my reservation?
Cancellation conditions vary for each trip. You can find them in the trip description in the FAQ.
If the cancellation conditions allow, you can request a change or cancellation by writing to hello@outdoo.it, stating the reservation code and your request.
If cancellation conditions do not permit, but you want to book safely and protect yourself from the unexpected, you can addtrip cancellation insurance during purchase. The coverage is valid only for the official duration of the trip and for the services included in the package, guaranteeing reimbursement in case of demonstrable reasons that prevent you from participating.
For full details of the policy, see the information set.
This policy is valid only for persons domiciled or resident in Italy and the Republic of San Marino, in possession of a Fiscal Code. If you do not meet these criteria, please contact us to find the insurance solution best suited to your case.
Is a content creator expected to be present during the trips?
Yes, on most departures there is a professional videomaker or content creator accompanying the group, tasked with narrating the experience through high-quality photos and videos.
The goal is to capture the most significant moments of the trip, enhance the experience together with Legend, and create exclusive content that can be shared with the community.
To find out if the content creator is included in a specific trip, please see the section “Included Services” within the relevant trip sheet, where it is always clearly stated what is included for that departure.
Is a common cash box to be used during trips?
It tends not to be, but during some trips there may be a common cash box to cover expenses shared by the group, such as groceries, tolls, parking, or fuel. If a trip involves the use of the shared cash box, you will find this information specified in the trip description.
How does the management of rental vehicles work?
On some trips, the package includes rental vehicles, such as cars or vans. The Legend and/or Content Creator will be primarily responsible for driving, but depending on the size of the group, some participants may also be required to drive.
Should it be necessary for participants to be involved in guiding, this information will be clearly stated in the trip description.
Where and when will I meet the Legend, Content Creator, and the rest of the group?
The meeting point and time are always indicated in the description of each trip and coincide with the start of the services included in the package.
If the airport transfer is included in the package, the official meeting place will be right there. However, depending on arrival times, you may be able to meet the Legend, Content Creator, and other participants directly at the accommodation once you arrive at your destination.
How can I best prepare for my trip?
To make the most of your experience, before booking your trip, we recommend that you check:
1) Who can participate in the trip: among the FAQs in the product description you will find the minimum requirements needed to be part of the group
2) Travel documents and requirements: check what documents and other requirements, such as visas and vaccines, are needed to enter the destination country. In addition to the FAQ, we recommend that you consult the Ministry’s official website Safe Travel.
3) Check the status of the trip: if the status is “Confirmed,” you can proceed with arranging transportation to the meeting point. If the trip is not yet confirmed, wait for our communication before purchasing tickets.
If you need assistance, you can always contact us at the email hello@outdoo.com
Is medical-baggage insurance included in the price?
Yes, all our packages include medical-baggage insurance valid only for the official duration of the trip and for the services included in the package.
For more information on coverage see the information set.
The insurance is valid only for persons domiciled or residing in Italy or the Republic of San Marino.
If you are domiciled or a resident of a different state, please contact us to check the possibility of supplementing additional insurance coverage valid for residents in your country.
Finally, Outdoo, as a travel agency, has all the mandatory insurance coverage to protect its clients (Insolvency Guarantee Fund and Liability Insurance).
Is trip cancellation insurance included in the price?
No, our packages do not include trip cancellation insurance.
If you want to book safely and protect yourself from the unexpected, however, you can add trip cancellation insurance at the time of purchase. The coverage is valid only for the official duration of the trip and for the services included in the package, guaranteeing reimbursement in case of demonstrable reasons that prevent you from participating.
For full details of the policy, see the information set.
This policy is valid only for persons domiciled or resident in Italy and the Republic of San Marino, in possession of a Fiscal Code. If you do not meet these criteria, please contact us to find the insurance solution best suited to your case.