STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACTS

Fundamental rights under Directive (EU) 2015/2302

1. Travelers will receive all essential information about the package before concluding the package travel contract.
2. There is always at least one professional responsible for the proper performance of all travel services included in the contract.
3. Travelers are provided with an emergency telephone number or details of a contact point through which they can reach the organizer or travel agent.
4. Travelers may transfer the package to another person, subject to reasonable notice and potentially upon payment of additional costs.
5. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event no later than 20 days before the start of the package. If the price increase exceeds 8% of the package price, the traveler may terminate the contract. If the organizer reserves the right to a price increase, the traveler is entitled to a price reduction if there is a decrease in the relevant costs.
6. Travelers may terminate the contract without paying any termination fee and obtain a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If, before the start of the package, the professional responsible for the package cancels it, travelers are entitled to a refund and, where appropriate, compensation.
7. Travelers may, in exceptional circumstances, terminate the contract without paying any termination fee before the start of the package, for example if there are serious security problems at the destination which are likely to affect the package. Furthermore, travelers may at any time before the start of the package terminate the contract upon payment of an appropriate and justifiable termination fee.
8. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements shall be offered to the traveler at no extra cost. Travelers may terminate the contract without paying any termination fee where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organizer fails to remedy the problem.
9. Travelers are also entitled to a price reduction and/or compensation for damages in the event of non-performance or improper performance of the travel services.
10. The organizer has to provide assistance if the traveler is in difficulty.
11. If the organizer or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organizer or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travelers is guaranteed.